Support
Frequently asked questions
Answers about Boston car service booking, hourly floors, and Logan terminals. If the answer is not here, call (781) 776-1713.
General questions
How do I book a ride?
Book at /book, call (781) 776-1713, or email reservations@blackcarserviceboston.com. Send pickup, drop-off, date, time, passenger count, and bags.
How far in advance should I book?
Book when the time is real. Same-day can work when a car is free. Do not count on it for Logan peaks, Fenway nights, or college weekends.
What areas do you serve?
Coverage on this site includes Back Bay, Beacon Hill, Cambridge, Brookline, Newton, Wellesley, Seaport, the Financial District, North End, Longwood, and Logan Airport. Cape Cod, Providence, and Newport are route pages on this domain.
What types of vehicles do you offer?
Published classes are Mercedes E-Class sedan ($120/hr), Cadillac Escalade SUV ($150/hr), Mercedes S-Class ($230/hr), and Mercedes Sprinter ($240/hr). Every class has a 3-hour minimum.
Logan Airport transfers
Do you track my flight?
No. Flight monitoring is a request you add to the reservation. Put airline and flight number in the notes if you want the number watched.
Where will my driver meet me at Logan Airport?
Send Terminal A, B, C, or E on the booking, and name a specific confirmed limousine meeting point in the notes if you have one. Pickup happens at the designated limousine pickup area rather than inside security, and the dispatcher will confirm how the chauffeur reaches you.
Is there a waiting fee if my flight is delayed?
Wait time is confirmed in the quote, and it is hourly rather than free for a set number of minutes. On an hourly booking that is the point: hold time sits inside the same clock as the driving, so a car waiting an hour costs an hour of the rate.
Can you accommodate multiple stops on the way from the airport?
Extra stops belong in the quote before dispatch. Stops added at the curb belong in a new quote. List them when you book at /book or by calling (781) 776-1713.
Pricing and payment
What is included in your rates?
Hourly floors are sedan $120, SUV $150, S-Class $230, and Sprinter $240, each with a 3-hour minimum. Tolls are confirmed with the quote. Parking and taxes are itemized the same way rather than folded into the hourly rate, so ask for the full breakdown when you book.
Do you charge surge pricing during busy times?
This site publishes hourly floors instead of app-style surge multipliers. The quote is the quote. Traffic still changes the clock, not the published floor.
What is your cancellation policy?
Cancellation terms are set on your individual quote rather than by a standing site-wide rule, so confirm them in writing when the booking is made.
Do you offer corporate account rates?
Email reservations@blackcarserviceboston.com or book at /book. Volume terms, account handling, and centralized billing are agreed on your own quote rather than offered as standing programs.
Service notes
Are your chauffeurs professionally trained?
If you need a specific instruction followed on the trip, put it in the booking notes and it will be on the reservation rather than left to expectation. Local detail is usually what matters most: the harbor tunnels, Storrow Drive clearances, and which of Logan terminals A, B, C, and E you are actually using.
Can I request a specific chauffeur?
Ask in the notes. Availability is not guaranteed. Book at /book or call (781) 776-1713.
Do you provide child car seats?
Ask in the booking notes. A child seat is confirmed on the reservation rather than assumed, so request it when you book instead of at the curb.
Is smoking allowed in your vehicles?
Do not assume smoking is allowed. Put a non-smoking note on the reservation if that matters for the trip.