Name: BlackCarServiceBoston.com
Address: 100 Summer Street, Boston, MA, 02110, US
Telephone: +1 (617) 798-9487
Price range: $$$

Question 1

How do I book a ride?

Accepted Answer

You can book online through our website 24/7, call us at +1 (617) 798-9487, or email reservations@blackcarserviceboston.com. Online booking provides instant confirmation and is the fastest way to secure your ride.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance to ensure vehicle availability, especially for Logan airport transfers. However, we accommodate last-minute bookings whenever possible based on availability.

Question 3

What areas do you serve?

Accepted Answer

We serve all of Greater Boston including Back Bay, Beacon Hill, Cambridge, Brookline, Newton, Wellesley, and the Seaport District. We also provide long-distance service to Providence, Newport, Cape Cod, and throughout New England.

Question 4

What types of vehicles do you offer?

Accepted Answer

Our fleet includes Mercedes E-Class and S-Class sedans, Cadillac Escalade SUVs, and Mercedes Sprinter vans. All vehicles are late-model, meticulously maintained, and detailed before every ride.

Question 5

Do you track my flight?

Accepted Answer

Yes, we monitor all flights in real-time. If your flight is delayed or arrives early, we adjust your pickup time automatically. Your chauffeur will be waiting when you land at Logan.

Question 6

Where will my driver meet me at Logan Airport?

Accepted Answer

Your chauffeur will meet you in the arrivals area of your terminal. You'll receive detailed instructions via text message with your driver's name, photo, and contact information.

Question 7

Is there a waiting fee if my flight is delayed?

Accepted Answer

No. We include 60 minutes of complimentary wait time for all Logan airport pickups. This starts from your flight's actual arrival time, not the scheduled time.

Question 8

Can you accommodate multiple stops on the way from the airport?

Accepted Answer

Yes, we can make stops as needed. Please mention any additional stops when booking so we can account for them in your itinerary. Additional stops may affect pricing.

Question 9

What is included in your rates?

Accepted Answer

Our rates include the vehicle, professional chauffeur, tolls, parking, and taxes. Gratuity is not included and is left to your discretion based on the level of service.

Question 10

Do you charge surge pricing during busy times?

Accepted Answer

No, we never use surge pricing. The rate quoted at booking is the rate you pay, regardless of demand, weather, or traffic conditions. That's the New England way.

Question 11

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours may be subject to a cancellation fee. Flight cancellations are always exempt.

Question 12

Do you offer corporate account rates?

Accepted Answer

Yes, we provide customized corporate rates for businesses, hospitals, and universities with regular transportation needs. Contact us to discuss volume discounts, priority booking, and centralized billing.

Question 13

Are your chauffeurs professionally trained?

Accepted Answer

All our chauffeurs undergo extensive background checks, professional driving training, and hospitality training. They know Boston's streets — from navigating the Big Dig to timing Storrow Drive — and are committed to exceptional service.

Question 14

Can I request a specific chauffeur?

Accepted Answer

Yes, if you've had a positive experience with a particular chauffeur, you can request them for future rides. We'll do our best to accommodate your preference based on availability.

Question 15

Do you provide child car seats?

Accepted Answer

Yes, we can provide child car seats and booster seats upon request. Please specify the age and weight of the child when booking so we can provide the appropriate seat.

Question 16

Is smoking allowed in your vehicles?

Accepted Answer

All our vehicles are strictly non-smoking. This ensures a fresh, clean environment for all passengers.

Frequently Asked Questions

General Questions

Logan Airport Transfers

Pricing & Payment

Service & Chauffeurs

Still Have Questions?